FAQs

I get error 404 on Patient Hub?
Error 404 usually occurs when you are trying to use the activation link from your original invite email as a way to access the Hub.  Instead please use ...
Sat, 18 Apr, 2020 at 7:12 PM
My password does not work/my email is not recognised on Patient Hub log in?
First ensure that you are using a PC or laptop (not mobile or tablet).  Click on “Forgot Your Password” link on the Login screen. Then make sur...
Sun, 19 Apr, 2020 at 1:37 PM
How do I access my son/daughter/parent account on Patient Hub?
If your son/daughter/parent is set up as a sub account to your account i.e. all using the same email address then you need to log yourself out of the Patien...
Sun, 19 Apr, 2020 at 1:42 PM
How do I access/use my Patient Hub?
If you have activated your account (i.e. accepted terms and conditions and put in some details and saved) then please try closing down and opening the hub u...
Sun, 19 Apr, 2020 at 1:26 PM
I can't find my report in Patient Hub?
You would normally (and logically) expect your report to be in My Reports.  Sometimes we write reports in a different format and then they have to be st...
Mon, 20 Apr, 2020 at 8:56 AM